Return & Cancellation Policy

Key information:

• 30 days return period
• Refunds processed within 7 days
• No restocking fee
• Contact our customer service to get the return address

Returns and Exchanges
We hope you love every purchase, but if you ever need to return an item, Lauren Adelaide accepts returns and exchanges within 30 days of receipt. Please email  hello@lauren-adelaide.com to begin the return process.

In your email, please include:

• Your order number
• Reason for return
• Photos of any damages or defects

 Returnable items must meet the following guidelines:

• Order contains all original parts and components
• Products have been handled with reasonable care
• For hygiene products, items have been thoroughly cleaned prior to return
• Defective products reported immediately with photo documentation

 

Refund processing:

Our finance department will process the accepted refund in 3-5 working days.
Once processed, it will take another 3-5 working days for the refund to arrive in the customer's bank account.

Refunds are made to the original payment method.

Please note, custom or personalized orders cannot be returned or exchanged. And sale items must be returned in original condition with tags still attached.

**The customer is at all times responsible for the cost of returning an order. 

Order cancellation
You need to cancel your order? No problem, just be sure to contact us before your order is shipped out. Reach out to hello@lauren-adelaide.com and we will help you.

Damaged Orders:
If your package arrives damaged, it is important to document the damage by taking detailed photos immediately. Afterward, contact our customer support team at hello@lauren-adelaide.com. Make sure to include your order number.

If you have any other questions, reach out to our customer experience team. We’re always happy to help.

Contact Us:

Email: hello@lauren-adelaide.com