Shipping Policy

Key Information:

• Order cut off time: 3 PM Sydney Timezone (GMT+10)
• Order handling time: 1-3 business days Monday to Friday
• Order transit time: 3-5 business days Monday to Friday
• Free shipping on all orders to Australia

We pay the shipping costs for every order. All our products are delivered 100% free to your home.

Below you will find information about our delivery times.

Processing Time:
Once an order is placed, we require 1 - 3 business days (Monday to Friday) to process it.

Shipping Time:
Once your order has been processed, it will be shipped. On average, shipping takes 3 - 5 business days (Monday to Friday).

We strive to make the ordering and delivery process as easy as possible for our customers. However, if you have any questions or other concerns, please do not hesitate to contact our customer service team via hello@lauren-adelaide.com

Delayed Orders:
Orders may experience delays during times of high demand or busy shopping periods. If your order is delayed, please be patient and allow for up to 3 extra work days (Monday to Friday). If your order has not arrived after this time, please reach out to our customer support team at hello@lauren-adelaide.com.

Order cancellation
You need to cancel your order? No problem, just be sure to contact us before your order is shipped out. Reach out to hello@lauren-adelaide.com and we will help you.

Damaged Orders:
If your package arrives damaged, it is important to document the damage by taking detailed photos immediately. Afterward, contact our customer support team at hello@lauren-adelaide.com. Make sure to include your order number.

Contact Us:

Email: hello@lauren-adelaide.com