When Shopping at Lauren Adelaide

Welcome to Lauren Adelaide! We’re delighted to have you here and want your shopping experience to be effortless and enjoyable. To help you shop with confidence, we’ve outlined everything you can expect from the moment you place your order to when your beautiful items arrive at your doorstep.

1. Order Processing & Confirmation

• What happens after I place my order?
  After completing your purchase, you’ll receive an order confirmation email right away. This email will include your order details and confirmation number—be sure to keep it handy for future reference.

• How long does it take to process my order?
  We process all orders within 1–3 working days, ensuring everything is carefully prepared for shipping.

• What if I don’t receive an order confirmation?
  If you don’t see your order confirmation email in your inbox within a few minutes, please check your spam or junk folder. Still can’t find it? Contact us at hello@lauren-adelaide.com, and we’ll be happy to assist.

2. Shipping & Delivery

• How long does shipping take?
  Once processed, shipping typically takes 6–9 working days. In total, your order will arrive within 7–12 working days, including processing time.

• Why does shipping take longer than usual?
  To ensure premium quality and keep our prices competitive, we ship items directly from our manufacturing facility. This approach eliminates unnecessary handling and reduces costs, but it does mean slightly longer delivery times.

• Will I be able to track my order?
  Absolutely! Once your order has been shipped, we’ll email you a tracking number within 1–3 days. Use this to follow your package’s journey to your door.

• What if my package is delayed?
  External factors like carrier delays or customs processing can occasionally cause shipping delays. If your order is significantly delayed, please contact our support team—we’re here to help.

3. Product Expectations

• Will the product match the images online?
  We do our best to ensure that our product photos accurately reflect the items you’ll receive. However, slight color variations may occur due to differences in lighting or screen settings.

• What materials are the items made of?
  Most of our fashion items are made of either polyester or cotton. We source our manufacturers carefully to ensure high-quality materials.

• How do I choose the right size?
  Each product page includes a detailed size chart to help you find your perfect fit. Measure yourself and compare your measurements to the chart. If you’re unsure, our friendly support team is happy to assist!

• How can I make sure my items last a long time?
  To extend the life of your items, follow these care tips:

  • Washing: Wash on a gentle cycle with cold water.
  • Drying: Air dry your items to avoid shrinkage or damage.
  • Avoid: Avoid bleach, harsh detergents, and excessive heat from dryers or irons.

4. Returns, Refunds & Exchanges

• What if I’m not satisfied with my purchase?
  We want you to love your items! If you’re not completely satisfied, you can return your item within 30 days of receiving it. Simply contact our support team to start the return process.

• Can I exchange an item?
  Yes! We offer exchanges for different sizes or products. Reach out to our support team within 30 days, and we’ll guide you through the process.

• How long do refunds take?
  Refunds are processed within 7 working days after we receive and inspect the returned item. Depending on your payment provider, it may take an additional 7 working days for the refund to appear in your account.

5. Customer Support

• What if I have questions or concerns?
  We’re here to help! You can reach our friendly support team at hello@lauren-adelaide.com, and we aim to respond within 24–48 hours.

• When is customer support available?
  Our support team is available:

  • Monday–Friday: 9:00 AM–5:00 PM (GMT+11)
  • Saturday–Sunday: 10:00 AM–4:00 PM (GMT+11)

6. Our Promise to You

At Lauren Adelaide, we’re committed to providing high-quality products and exceptional customer service. Shopping online should be fun, transparent, and stress-free. If you ever have a question or concern, we’re here to ensure you have a great experience.

Thank you for choosing Lauren Adelaide—we can’t wait for you to enjoy your new items!