1. What is the return period for your products?
We accept returns and exchanges within 30 days of receipt. Please email hello@lauren-adelaide.com to begin the return process.
2. How long does it take to process a refund?
Once we receive and inspect your return, we will process a refund within 7 business days if the return meets our guidelines. Refunds are made to the original payment method.
3. Do you charge a restocking fee for returns?
No, we do not charge a restocking fee for returns.
4. How do I cancel my order?
If you need to cancel your order, please contact us before your order is shipped out. Reach out to hello@lauren-adelaide.com and we will assist you.
5. What should I do if my package arrives damaged?
If your package arrives damaged, please document the damage by taking detailed photos immediately. Afterward, contact our customer support team at hello@lauren-adelaide.com and include your order number.
6. How can I contact your customer service?
You can reach our customer service team via email at hello@lauren-adelaide.com or by phone at +61 488 882 425.